Privacy Policy

Who we are

Saltwater Country Services Pty Ltd (ABN 61 659 725 201), trading publicly as FORCES GROUP, is an Australian business delivering specialist capability to Government, Defence, emergency services, infrastructure, resources and industry clients.

This policy explains how we handle personal information provided through this website, including the requirement-intake and procurement request forms, and through related correspondence.

Information we may collect

We collect only the information needed to understand and respond to an enquiry. Through this website, that may include:

• Name, role or title, and the organisation you represent
• Work email address and contact telephone number
• Details of the requirement, project, site, timing, procurement stage and indicative commercial context you choose to provide
• The page of this website an enquiry was started from, and basic submission metadata such as the date and time

How information is collected

Information is collected directly from you when you complete a form on this website, email us, or speak with a FORCES GROUP representative. We do not require you to create an account to make an enquiry.

You choose what to include in the free-text fields. Please provide only the information needed for us to respond.

Restricted information

Do not submit classified, security-protected, export-controlled, commercially restricted or otherwise sensitive information through general website forms unless a FORCES GROUP representative has specifically authorised that pathway for your requirement.

If your requirement involves restricted information, contact us by telephone and we will agree an appropriate handling method before anything is transmitted.

Why we collect it and how it is used

Information submitted through this website is used to:

• Assess and respond to your enquiry, procurement request or commercial opportunity
• Route the enquiry to the responsible FORCES GROUP capability or commercial lead
• Prepare quotations, proposals, tender responses, supplier onboarding and due-diligence material
• Maintain an internal record of enquiries and the commercial relationship
• Meet our contractual, insurance, record-keeping and legal obligations

Disclosure

We do not sell personal information and we do not use website enquiry information for unrelated marketing.

Where it is necessary to respond to your requirement, information may be shared with specialist delivery, engineering, manufacturing or professional partners engaged on the opportunity, and with our professional advisers. Information may also be disclosed where required or authorised by law.

Service providers

We use reputable third-party service providers to operate this website and our business systems, including website hosting, database and application services, email and messaging services, and standard business software.

These providers process information on our instructions for the purpose of delivering their service. Some may store or process information outside Australia. Where that occurs, we take reasonable steps to ensure the provider handles the information appropriately.

Storage and protection

Enquiry records are stored in access-controlled systems, transmitted over encrypted connections, and made available only to the FORCES GROUP personnel and partners who need them to respond.

We take reasonable steps to protect information from misuse, loss, unauthorised access, modification and disclosure. No method of transmission or storage can be guaranteed to be completely secure.

Retention

Enquiry and commercial records are retained for as long as needed for the purpose they were collected for, and to meet our contractual, insurance, taxation and legal record-keeping obligations. Information no longer required is deleted or de-identified.

Access and correction

You may request access to the personal information we hold about you, or ask us to correct it if it is inaccurate, out of date or incomplete. We will respond within a reasonable period and may need to verify your identity before acting on the request.

Cookies and website analytics

This website does not use advertising or tracking cookies. Limited technical information may be processed by our hosting provider to deliver and secure the site.

Privacy enquiries and complaints

If you have a question about this policy, wish to request access or correction, or wish to make a privacy complaint, contact FORCES GROUP at team@forcesgroup.com.au or on 07 3472 8022.

We will acknowledge your complaint, investigate it and respond to you. If you are not satisfied with our response, you may refer the matter to the Office of the Australian Information Commissioner.

Changes to this policy

We may update this policy from time to time to reflect changes in our systems, services or legal obligations. The current version is always published on this page.