DIVISION 05 · PLANNED CAPABILITY
IN DEVELOPMENT
State Intelligence & Responder Support
Support for the people behind critical operations.
Developing practical, private, context-aware guidance for first responders and Defence personnel navigating operational demands, fatigue, recovery and readiness.
Developing Responder by Forces · Powered by StateOS
Planned fifth capability within Saltwater Country Services Pty Ltd. Not commercially available.
Concept visual
The responder difference
You shouldn’t have to explain the reality of the job before you can ask for support.
Responder by Forces began with firsthand frontline responder experience: shifts, callouts, vigilance, unpredictable critical incidents, cumulative load and the transition between duty and home.
We’re developing practical, private support grounded in that operational reality, for Australia’s first responders and Defence personnel. Demand does not stop at the end of a shift; intended workflows must recognise context without requiring someone to recount a difficult experience to begin.
A responder-informed digital support layer, designed to complement — never replace — EAP, clinical services, organisational support or crisis response.
Lived responder experience informs the approach; it is not independent clinical evidence. Intended workflows still require external privacy, safety and expert review, and pilot testing. Defence-specific adaptation is planned, subject to safety validation, user testing and procurement review — not a proven, deployed military product.
Australian context · Sourced data
Official workforce figures show a significant national group of service personnel for whom future enterprise delivery may be evaluated — not procurement commitments or customers.
64,000+
ADF full-time and permanent workforce
2025–26 · [1]
82,448
Police-service staff (FTE), 87.8% operational
2024–25 · [2]
25,568
Salaried ambulance service personnel (FTE), 81.1% ambulance operatives
2024–25 · [3]
24,760
Paid fire-service personnel (FTE), 74.3% firefighters; volunteers reported separately
2024–25 · [4]
30%
of 14,868 surveyed Australian ambulance, fire, police and SES employees reported high or very high psychological distress. Only 1 in 5 of those with very high distress or probable PTSD felt they had received adequate support.
Research survey 2017–18, published 2021 · self-reported · [5]
Workforce measures differ (FTE versus headcount, full-time paid versus volunteers); figures are not a count of customers or addressable licensed seats. Distress findings are from a historical survey, not product trial evidence, and imply no causal or clinical claim.
Responder by Forces
A single app being developed around the responder’s context, with connected pathways for support, recovery and readiness. The capabilities below are planned, not live features.
A prominent, private post-incident entry point being built for responders who choose to use it. Practical guidance would help someone orient to their immediate context and consider appropriate next steps, including existing human support.
No mandatory trauma recounting. No compulsory debrief. Not staffed trauma response, clinical treatment or emergency dispatch.
Being built for practical, context-aware guidance in demanding moments — helping a responder consider a useful next step, alongside existing human support.
A planned private check-in to reflect on current demands, fatigue and recovery needs. Not a medical assessment, biological score or fitness-for-duty evaluation.
An in-app recovery and transition pathway being developed for the space between operational demands, the end of a shift and life beyond work.
Planned everyday readiness guidance and personal reflection over time, connecting practical routines with a responder’s own journey — not employer monitoring.
The working framework · StateOS
StateOS is the proprietary working framework behind Responder by Forces — not another product, company or division. Its development approach connects context, practical guidance and consent-led learning.
Begin with what the responder chooses to share about their moment and needs, without demanding a trauma narrative.
Offer practical options relevant to that context, with clear boundaries and routes towards existing human support.
Develop ways to support personal continuity over time, with any learning governed by informed consent and privacy review.
The framework and app still require validation. No clinical efficacy, validated biological algorithm or medical outcome is claimed.
Privacy is a design requirement
An enterprise subscription must not make a responder’s personal experience an employer record.
Enterprise sponsors must not have access to identifiable responder chats, trauma narratives, journals, individual health information or State history.
This is a product-design requirement, not a claim that these controls are already implemented. Secure deployment, consent and access boundaries require formal design and review before any pilot.
Cohort-level trend insights are a future option only, after formal privacy, cohort-threshold and re-identification review. They are not a present-day reporting feature.
Enterprise model · Proposed
The proposed commercial model is organisation-paid enterprise subscriptions and seats, with opt-in individual access. Pilot conversations will help define requirements — not imply that a product is ready to deploy.
Prospective enterprise customers include fire, ambulance, police, emergency communications, Defence and other emergency and disaster-response organisations. Support for first responders and Defence personnel requires sector-specific adaptation and review, not a one-size-fits-all deployment.
Recurring enterprise subscriptions rather than individual responder payments. Scope, pricing and launch timing remain under development.
Planned secure deployment and optional implementation, subject to cybersecurity, governance and readiness review before use.
Pilot design, validation needs and privacy safeguards to be agreed before deployment. No customers, revenues or delivered outcomes are claimed.
Australia first · A staged ambition
Developing in Australia, for those who serve. Our ambition is to make Responder by Forces accessible to first responders and Defence personnel nationwide — starting with carefully governed pilots and sector-specific adaptation, then growing through enterprise partnerships.
AU · Controlled pilots
Start with carefully governed Australian frontline responder pilots. Adaptation for Defence personnel is planned, subject to safety validation, user testing and procurement review before use.
National · Enterprise rollout
Pursue enterprise partnerships across Australian fire, ambulance, police, emergency communications, Defence and other emergency and disaster-response organisations. Sector-specific validation and adaptation must precede wider use.
International · Future exploration
Explore support for first responders and Defence personnel internationally only after Australian product safety, validation, organisational adoption and enterprise commercial performance have been demonstrated, with further sector-specific adaptation and local review.
One digital foundation.
Repeatable organisation-wide deployment.
Impact that can grow alongside reach.
A single platform, organisation-funded recurring seat subscriptions and standardised onboarding could support replication across agencies and jurisdictions with low incremental physical infrastructure — subject to localisation, privacy and compliance, and ongoing support and service costs.
That creates the potential for attractive software economics and scalable recurring income, not a claim of achieved profitability or guaranteed returns. National rollout and international reach remain ambitions, with no fixed launch dates or current deployment claimed.
Future strategic growth
A future strategic operating partner could bring capital, accountable execution and enterprise scale — with cybersecurity capability and appropriately governed clinical competency where relevant to any future integration.
Any arrangement would follow due diligence, funding, legal and intellectual-property work, with genuine Indigenous leadership and control. FORCES WELLBEING is currently a planned capability within Saltwater, not a separately incorporated company.
This is an invitation to explore future fit, not an active securities offer or an investment-ready proposition. The existing FITNESS-first partner mandate remains separate and unchanged.
Explore a future strategic operating partnershipIn development
Responder by Forces is not commercially available. Not a clinical service or crisis response service. Existing professional and emergency support pathways remain essential.
Enquiries are for organisations and prospective partners only. Please do not include personal health information, trauma narratives or other sensitive disclosures.